Privacy Policy

Last updated: 4 September 2026

I Car Service (“we”, “us”, “our”) operates this website and provides automotive service enquiry, booking and related support to customers across Hyderabad through our own and partner-workshop network. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you submit an enquiry or service request through this website (for example via our Request Service form, WhatsApp, or phone call), we may collect: your name, phone number, email address, vehicle make/model/year, the service you are requesting, your area/locality, and any details you choose to share about your vehicle or requirements. We also collect standard website usage data (such as pages visited and general traffic attribution) via analytics, where enabled.

2. How We Use Your Information

We use the information you provide to: respond to your enquiry; connect you with the appropriate workshop for your requested service; schedule appointments; provide customer support; and maintain records of our service relationship with you. We do not use your enquiry information to make automated decisions that produce legal or similarly significant effects on you.

3. How Long We Keep Your Information

We retain enquiry and customer information only for as long as reasonably necessary to handle your enquiry or requested service, to maintain legitimate business records, and to satisfy applicable legal requirements.

4. How We Share Your Information

We do not sell your information for advertising purposes. Your information may be shared with service providers and support partners where reasonably necessary to operate our service or business, or to respond to your specific request — for example, coordinating your enquiry with the workshop best placed to carry out the requested service. We do not publicly identify our private workshop or tie-up partners.

5. Your Choices and Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to ask us to delete information we no longer need to retain for the reasons described above. Where applicable law gives you additional rights over your personal information, we will honour those rights on request, to the extent required by law.

6. Automotive Service Enquiries

Information you provide about your vehicle or symptoms is used to route your enquiry to an appropriate workshop and is not used by us to diagnose a vehicle fault. Any diagnosis and repair recommendation is made by the servicing workshop directly with you.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at icarserviceluxury@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updated version on this page.